Shipping, returns and warranty

Shipping

Delivery times and cost
Shipping is via DPD and is FREE to all EU member countries. Product ships within 1-2 business days with delivery within 2-4 days.

Service Days
Monday-Friday for order processing and delivery unless otherwise specified.

Delivery Area
We deliver to all EU member countries. Please note however, that only EPG supported regions will be able to access the DVR service and EPG for live viewing. EPG supported regions consist of the following countries: Austria, Denmark, Finland, France, Italy, Germany, Norway, Spain, Sweden, Switzerland. You will receive a confirmation email with delivery details and tracking information from DPD or a DPD partner in your country once your order has been processed. For full terms and conditions relating to DPD deliveries please visit www.dpd.co.uk

Returns Policy

We offer a 30-Day money back guarantee for purchases made directly from Silicondust UK Ltd. or our webstore, with the following conditions: HDHomeRun products must be returned in original packaging with all materials in the same sellable condition in which it was shipped. All return shipping charges are the responsibility of the purchaser.
Refunds may be subject to a 15% restocking fee.

The restocking fee will be incurred if the returned product does not include all the original components in the same condition in which it was received. Goods received as damaged are subject to an excess restocking fee which depends on the individual case.

To being the process of returning your HDHomeRun Product, email us at support@silicondust.com. Please include your Device ID from the bottom of your HDHomeRun Tuner device or side of original box. We will contact you back with instructions on how to proceed.

 

Warranty

Limited Warranty
Silicondust UK Ltd. warrants SiliconDust hardware products to be free from defects in material and workmanship for a period of 2 years from date of initial retail purchase. We will, at our option, repair or replace a defective product. The limited warranty does not cover any losses or damage that occurs as a result of:

    • Improper installation
    • Misuse or neglect or operation with faulty equipment, including damage due to lightning
    • Repair or modification by anyone other than SiliconDust or an authorized repair agent

Out of Warranty Service
A product that falls out of the warranty period and requires service may be sent in for repair. An RMA number must first be obtained by contacting SiliconDust technical support (support@silicondust.com). Out of warranty products will incur a repair fee, plus shipping costs.

Limitation of Liability
SILICONDUST SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF SILICONDUST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Checker
For warranty information and to check whether your warrantee is still valid please visit http://www.silicondust.com/support/warranty-checker